Privacy Policy

Your photo and film

We use the photo you upload to prepare, review, and deliver your order, and to resolve any issue you report. The uploaded photo and finished film are stored privately. Old Anew does not publish them as examples or use them to train models.

After payment is confirmed, we use Kie.ai, a third-party AI service, to generate your film with Kling 2.6. We keep the uploaded file in private storage and give the service a separate link to a PNG copy of your photo. The link contains a random access token and expires after one hour. It gives access only to that photo copy.

The one-hour limit applies to the link. Any copies held by the AI service are subject to its own policies. Old Anew cannot guarantee how long the service keeps those copies or whether it uses them for model training. See the Kie.ai API guide for the provider's published information about retention of generated files and task logs.

Your order

We keep the order reference, payment status, and related records needed for delivery, support, and refunds. A browser cookie connects the order page to the browser you used to place the order. Cloudflare hosts the site and private files. Waffo handles checkout and payment information. Old Anew does not receive your full card details.

Optional Google sign-in

If you sign in with Google, we receive your Google account identifier and email address, along with your name and profile picture if available. We use this information to create your Old Anew account, recognize you on return, and manage your sign-in. You can place an order as a guest. To ask us to delete your Old Anew account and the Google profile information we keep for it, email support@oldanew.com from your account email.

Storage and deletion requests

We keep the photo and film while they are needed to deliver and support your order. To request access, correction, or deletion of information about your order, email support@oldanew.com from the email address you used for checkout and include your order reference. Transaction records may be kept separately for payment, support, or legal obligations.

Website analytics

We use Umami to count visits to the home, anniversary gift, and pricing pages. Old Anew sends the page path without URL parameters. The analytics service receives ordinary connection information, such as your IP address and browser type. Old Anew does not send your photo, account details, or order information to Umami.

Read our terms and refund information.